Box Office Information

The Lyric Stage Company of Boston

140 Clarendon Street, 2nd Floor
Boston, MA 02116

Box Office: 617-585-5678
Fax: 617-585-5689
E-mail: boxoffice@lyricstage.com

 

Box Office Hours

Tuesday & Sunday: 12pm-5pm
Wednesday through Saturday: 12pm-8pm
Monday: CLOSED

On weeks when there are no performances, the box office will be open Tuesday through Friday, 12pm-5pm

Due to high traffic in the lobby, we are unable to arrange for tickets to future performances or complete subscriber exchanges during 30 minutes before performance times.

 

Ways To Purchase

Tickets can be purchased in person, over the phone at 617-585-5678, or via our online ticketing system. 

In the event that your call to the box office is sent to voice mail, please leave a message so that we can return your call as soon as possible. Calls are returned in the order received and will always be answered within one business day. Seats cannot be reserved without purchase.

Please do not use the online ticketing system to see ticket availability if you do not plan on purchasing the tickets online. The online system holds those tickets for you for up to 60 minutes, and until that hold is expired the Box Office will be unable to sell those tickets to you.

 

Ticket Sales Policies

All ticket sales are final, with no refunds available. Free ticket exchanges are a season ticket holder benefit only. Single ticket buyers may exchange their tickets up to 24 hours before their performance for a $10 per ticket exchange fee, subject to availability at another performance of that show. Please note that there may be an additional charge for a difference in ticket price, and any tickets purchased "on sale" will be charged the difference in price. If you are unable to use your tickets, please consider donating them back to the theater as a tax-deductible donation. Single ticket prices may change at any time.

 

Missed Performance Policy

We understand that unexpected last-minute emergencies may cause you to miss your scheduled performance; we will do whatever we can to accommodate you in those circumstances.  Please call the Box Office within 48 hours of your missed performance and we will do our best to find you seats for a future performance ($15 per ticket fee).  There are no refund for a missed performance.  Seating at a future performances is based on availability.

 

Student Rush

The Lyric Stage Company of Boston is pleased to offer rush tickets to students in a DEGREE GRANTING program with valid identification. Student rush tickets are $10, cash only, and are subject to availability. They will be sold starting 30 minutes before the performance begins. 

 

Latecomers

If you arrive after a performance has begun, you will be seated in available seats in a location that is not disruptive to the performance at an appropriate time in the performance. Please note that due to the intimate nature of our space, you may not be seated in the seat listed on your ticket until the intermission. All latecomers will be seated at the final discretion of the house management, and in the event of a sold-out house, we may not be able to guarantee a seat until the intermission. Thank you for understanding.

 

Accessibility

The Lyric Stage Company of Boston is fully accessible. An elevator is located at the Stuart Street entrance of the building, and  accessible restrooms are available on the second floor. If any member of your party uses a wheelchair, please let our box office know so that we are best prepared to assist you.

A limited amount of assisted listening devices are available at the box office free of charge on a first-come first-served basis. You will be asked to provide an ID to secure a device, which will be returned to you following the performance.

Large print programs are always available at the box office.

 

Cancellation Policy

The Lyric Stage does not cancel performances due to inclement weather, except in the event of a State of Emergency. Updates will be posted to this website and on the voicemail at 617-585-5678.

 

Cameras & Recording Devices

There shall be no photos, recordings, or other electronic reproduction of any performance, including still pictures of the setting. To do so is in strict violation of United States copyright law and is strictly prohibited.