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Frequently Asked Questions

Can I take concessions into the theater?

Absolutely! Concessions are available for purchase at our concessions stand in the inner lobby. We ask that you open all items prior to the beginning of the performance or during intermission so as to minimize sounds and disruptions to everyone else. Please dispose of any trash following the performance.

I have a discount code – can I use it online?

Yes! If you have a special code for a discount, you will enter it on our online ticketing page AFTER you have added your tickets to your web shopping cart. On the “cart” page, simply scroll down until you see the “Coupon Code” field and enter your code and click “Apply Coupon.”

Can I take pictures of the performance?

The use of all cameras and recording devices, including cell phone cameras, is strictly prohibited.

Is it OK to check my phone in the theatre?

In consideration of the performers and your fellow guests, before the show begins please silence cell phones, digital watches, pagers, and anything else that might disturb the performance. Texting during the performance is prohibited.

Do you have an age minimum for ticket holders?

Children under the age of five are not permitted in the theatre. Each production is different and some may include language, themes, or actions that are inappropriate for younger audience members. We recommend contacting the box office for more information if you have questions or concerns.

I lost my tickets! What are my options?

Don’t worry, it happens to all of us! Simply contact the box office with the name the tickets were purchased under. We can reprint them and hold them for you at will call on the day of the performance.

What if I’m late to the show?

If you arrive after the performance has already begun, you will be seated at the discretion of house staff in available seats at an appropriate point in the performance. You will be permitted to move to your seat at intermission, if possible.

Do you have a coat room? Where can I store my things?

We have coat racks available free of charge in the inner lobby of the theater next to the concessions stand. Other items can be stored in the box office. We are not responsible for lost or stolen items.

What time do doors open?

The doors to the theater open approximately 30 minutes before the performance is scheduled to begin.

Do you have a lost and found?

Yes! Please contact the box office if you believe you have misplaced something in the theater.

Where’s the bathroom?

As you exit the theatre, the bathroom is located in the hallway to the left in our second floor lobby. If you have trouble locating it once you’re here, our box office and concessions staff can help direct you.

Is there an area we can smoke in the theatre?

Smoking is not permitted anywhere in the YWCA Building.